Return & Refund Policy

Effective Date: September 7, 2026

At Lakshmi Store, we carefully inspect our products before dispatch to ensure that you receive your order in good condition.

Please read this Return & Refund Policy carefully before placing your order.

1. No Returns or Exchanges

All sales are final. Lakshmi Store does not accept returns or exchanges for products purchased through our Website.

We do not accept returns or exchanges for:

Change of mind
Wrong size selected by the customer
Wrong colour selected by the customer
Personal preference
Product not matching personal expectations
Minor colour differences caused by lighting, photography, or screen settings
Minor variations in embroidery, stitching, fabric, or finishing
Any other reason other than a product being received damaged

Customers are requested to carefully review the product description, photographs, size, colour, measurements, and other available information before placing an order.

2. Damaged Products

The only exception to our no-return policy is when a product is received damaged.

If you receive a damaged product, you must contact us within 24 hours of delivery.

Please contact us at:

Email: lakshmistoreldh@yahoo.co.in
Phone: 098152 50000

When contacting us, please provide:

Your order number
Your name and contact number
Clear photographs of the damaged product
Clear photographs of the outer packaging
A photograph of the shipping label
A continuous unboxing video, if available
A description of the damage

Providing an unboxing video is strongly recommended because it helps us verify damage that may have occurred during shipping.

3. Verification of Damage

After receiving your claim, Lakshmi Store will review the information and evidence provided.

We may request additional photographs, videos, or other information before making a decision.

If we determine that the product was damaged before or during delivery, we may, at our discretion and subject to availability:

Provide a replacement product; or
Provide an appropriate refund; or
Offer another suitable resolution.

Do not ship or return any product to us unless our team has first approved the return and provided you with return instructions.

4. Conditions for Damaged-Product Claims

A damaged-product claim may be rejected if:

The damage is reported more than 24 hours after delivery.
The product has been worn, washed, altered, repaired, or used.
The damage occurred after delivery due to improper handling.
The product was damaged due to improper storage, washing, ironing, or care.
The product has been modified or altered by the customer or a third party.
Sufficient photographs or other evidence are not provided.
The issue is a normal or minor variation in fabric, embroidery, stitching, colour, or finishing rather than actual damage.

5. Refunds

If a refund is approved for a qualifying damaged product, the refund amount and method will be communicated to the customer.

Where possible, refunds will be processed using the original payment method.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

6. Non-Delivery or Wrong Product

If you receive a product that is materially different from the product you ordered, or if your order has not been delivered within the applicable delivery period, please contact us as soon as possible.

We will review the matter and provide an appropriate resolution where applicable.

7. Customized Products

Customized, personalized, altered, or made-to-order products are not eligible for return or exchange, except where the product is received damaged or where otherwise required by applicable law.

Customers are responsible for providing accurate measurements and customization details before an order is confirmed.

8. Sale and Promotional Products

Products purchased during sales, promotional offers, discounts, or special offers are also subject to this Return & Refund Policy.

Unless the product is received damaged or otherwise required by applicable law, such products cannot be returned or exchanged.

9. Contact Us

For any questions regarding returns, refunds, or damaged products, please contact:

Lakshmi Store
Website: https://lakshmistoreldh.com/
Email: lakshmistoreldh@yahoo.co.in
Phone: 098152 50000
Address: Ghumar Mandi, Ludhiana, Punjab, India

Please mention your order number when contacting us about an order.

Last Updated: September 7, 2026