Privacy Policy

Effective Date: September 7, 2026

Lakshmi Store (“Lakshmi Store”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website, https://lakshmistoreldh.com/ (the “Website”), contact us, subscribe to our communications, or purchase our products and services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

A. Personal Information

When you place an order, contact us, subscribe to our newsletter, or otherwise interact with us, we may collect information such as:

Full name
Mobile/telephone number
Email address
Billing and shipping address
Delivery address
Order and purchase details
Information you provide when contacting our customer support
Any other information you voluntarily provide to us

B. Payment Information

When you make a payment through our Website, payment information may be processed by our third-party payment service providers.

We generally do not directly store complete debit card, credit card, banking, UPI, or other sensitive payment credentials on our own servers. Such information may be handled by the relevant payment gateway according to its own privacy and security policies.

C. Technical and Usage Information

When you visit our Website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of visits
Referring website or source
Website interaction and usage information
Cookies and similar technologies

We may use this information to operate, secure, maintain, and improve our Website.

2. How We Use Your Information

We may use your personal information for legitimate business purposes, including:

Processing and fulfilling orders
Delivering products to you
Processing payments
Providing customer support
Responding to your questions and requests
Confirming or updating your orders
Managing returns, refunds, exchanges, and related services
Sending order and service-related communications
Sending newsletters, promotional messages, or offers where permitted and where you have provided the necessary consent
Improving our products, services, Website, and customer experience
Maintaining the security of our Website
Detecting, preventing, and addressing fraud, misuse, or unauthorized activity
Complying with applicable laws, regulations, legal requests, and governmental requirements
Establishing, exercising, or defending legal claims or rights

We aim to collect and use only the personal information reasonably necessary for the relevant purpose.

3. Legal Basis and Consent

Where required under applicable law, we will process your personal information based on your consent or another lawful basis available to us.

Where processing is based on consent, you may withdraw your consent by contacting us using the details provided in this Privacy Policy, subject to applicable legal requirements and legitimate grounds for continued processing.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

4. Sharing of Personal Information

We do not sell your personal information.

We may share relevant information with trusted third parties when reasonably necessary to operate our business and provide our services. These may include:

Payment gateway and payment processing providers
Courier and logistics partners
Website hosting and technology service providers
IT and website maintenance providers
Analytics and website performance providers
Marketing or communication service providers, where applicable
Customer service providers
Professional advisers, including legal, accounting, or financial advisers
Government authorities, regulators, courts, or law-enforcement agencies where required by law

We expect service providers handling personal information on our behalf to use appropriate safeguards and process information only for authorized purposes.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand Website usage, remember preferences, and provide a better user experience.

Cookies may be used for purposes such as:

Website functionality
Security
Analytics
Performance monitoring
Remembering preferences
Marketing or advertising, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website.

6. Newsletter and Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive promotional communications, we may use your email address or other contact information to send you:

New product announcements
Offers and promotions
Events and updates
Other Lakshmi Store-related communications

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential transactional or service-related communications, such as order confirmations, delivery updates, payment notifications, or responses to your enquiries.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our products and services
Complete transactions
Maintain business and transaction records
Resolve disputes
Prevent fraud and misuse
Comply with legal, accounting, tax, or regulatory obligations
Establish, exercise, or defend legal rights

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

Requesting information about the personal data we process about you
Requesting correction of inaccurate or incomplete information
Requesting deletion of personal information where applicable
Withdrawing consent where processing is based on consent
Requesting information regarding the purposes for which your personal information is processed
Raising a complaint or grievance regarding the processing of your personal information

To exercise an applicable right, please contact us using the contact details below.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our Website is not intended to knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can take appropriate action.

11. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of those third parties before providing them with your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, or applicable legal requirements.

When we make changes, we may update the “Effective Date” at the top of this Privacy Policy. We encourage you to periodically review this page to remain informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Lakshmi Store

Website: https://lakshmistoreldh.com/

Address: Ghumar Mandi, Ludhiana, Punjab, India

Phone: 098152 50000

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.

14. Grievance and Privacy Requests

If you believe that your personal information has been processed in a manner inconsistent with this Privacy Policy or applicable law, you may contact us using the details above.

We will review and respond to privacy-related requests and complaints within the time period required by applicable law.

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

Last Updated: September 7, 2026